Consumer Protection Act, 2019
The primary law protecting consumers from defective goods, deficient services, unfair trade practices, and misleading advertisements.
You paid for it. You deserve it.We'll help you get it.
A legal session with a consumer rights advocate who helps you take action against sellers, service providers, or companies that have delivered defective goods, failed services, or used unfair trade practices.
Defective ProductService FailureBuilder DelayE-Commerce Refund
₹99–₹299
Per Session
90–150 Days
Forum Resolution Time
3 Tiers
District · State · National
What we handle for you
Our consumer rights advocates help you understand exactly what compensation you can claim, which forum to approach, and how to build a strong consumer complaint.
Complaint Eligibility Assessment
We assess whether your complaint qualifies under the Consumer Protection Act, 2019 and identify the appropriate Consumer Commission to approach.
Evidence Strategy
Guide you on what evidence to gather — bills, receipts, communications, and warranty documents — for a strong consumer complaint.
Legal Notice Drafting Guidance
Advise on drafting and sending a legal notice to the company — often the fastest path to resolution before formal filing.
Compensation Maximisation
Advise on compensation, refund, replacement, and punitive damages you can claim — beyond just the product cost.
The 5-Step Consultation Process
A structured session that moves from describing your consumer issue to a clear action plan — including which forum to approach.
01
Book Your Session
Select Consumer Protection Consultation and schedule a call at a convenient time.
02
Describe the Issue
Share details of the product or service, what went wrong, the amount involved, and any communication already exchanged.
03
Legal Assessment
The lawyer assesses whether your complaint qualifies as a consumer dispute and identifies the appropriate Consumer Commission.
04
Strategy & Documentation
Get guidance on what evidence to gather, what notice to send, and how to file a complaint effectively.
05
Next Steps Defined
Leave with a clear action plan — from sending a demand notice to filing before the District, State, or National Consumer Commission.
Legal Framework
Indian consumer law provides comprehensive protection across all categories of goods and services — including digital, real estate, and financial products.
Consumer Protection (E-Commerce) Rules, 2020
Governs duties and liabilities of e-commerce platforms towards consumers.
IRDA Guidelines
Provides consumer redressal mechanisms for insurance claim disputes.
RERA, 2016
Protects home buyers from builder delays, non-delivery, and false promises in real estate projects.
Banking Ombudsman Scheme
Provides free dispute resolution for banking service complaints.
Client Success Stories
“My flat possession was delayed by 3 years. After the consultation I understood exactly what RERA complaint to file and what interest I could claim. Got a full settlement within 4 months.”
DP
Divya P.
Builder Delay Complaint“An e-commerce platform was refusing my refund despite a defective product. One consultation and a legal notice later, the refund was processed in 5 days.”
RJ
Rahul J.
E-Commerce RefundFrequently Asked Questions
Complaints can be filed for defective goods, deficient services, unfair or restrictive trade practices, overcharging, misleading advertisements, and hazardous goods or services. The Act covers both physical and online transactions.
The District Consumer Commission handles claims up to Rs. 50 lakhs. The State Consumer Commission handles claims from Rs. 50 lakhs to Rs. 2 crores. The National Consumer Commission handles claims above Rs. 2 crores.
Consumer Commissions are required to resolve complaints within 90–150 days of filing. In practice, timelines vary, but consumer forums are significantly faster than civil courts.
Yes. Under the Consumer Protection Act, you can claim the cost of the product, compensation for mental agony and harassment, cost of litigation, and punitive damages if the company acted with malicious intent.