Consumer Protection Act, 2019
Mandates clear refund and return policies and prohibits unfair trade practices in consumer transactions.
Set clear expectations.Reduce disputes. Build customer trust.
A legally compliant Refund and Cancellation Policy that satisfies Consumer Protection (E-Commerce) Rules 2020 — reducing chargebacks, consumer forum complaints, and payment gateway disputes.
E-Commerce Rules 2020Refund TimelinesCancellation WindowConsumer Protection
Rs 999
All-Inclusive
E-Com Rules 2020
Compliant
2 Days
Delivery
What we handle for you
A Refund and Cancellation Policy that is legally compliant, reduces disputes, and is ready to publish on your platform.
Refund Eligibility & Timelines
Draft eligibility criteria for refunds — time limits, product condition, usage restrictions — and specify refund timelines and payment method for disbursement.
Cancellation Window
Define the cancellation window and process for orders, subscriptions, or service bookings — with clear instructions for customers.
Non-Refundable Categories
Include non-refundable categories — digital goods, customised products, perishables, event tickets — with appropriate pre-purchase disclosure.
Consumer Complaint Mechanism
Draft dispute resolution and escalation mechanisms for consumer complaints — including Grievance Officer contact as required by law.
The 3-Step Process
From business description to a publish-ready Refund and Cancellation Policy — compliant with Indian e-commerce regulations.
01
Describe Your Business Model
Share the type of products or services you sell, your current returns/refund practice, payment methods accepted, and any sector-specific constraints.
02
Lawyer Drafts the Policy
Our lawyer prepares a clear, legally compliant Refund and Cancellation Policy tailored to your business.
03
Review & Publish
You review the policy and it is delivered ready for publishing on your website, app, or checkout page.
Legal Framework
Online businesses in India are legally required to display a clear Refund and Cancellation Policy — failure to do so can attract consumer forum complaints and regulatory action.
Consumer Protection (E-Commerce) Rules, 2020
Requires e-commerce entities to display return, refund, exchange, and grievance redressal policies prominently.
Payment and Settlement Systems Act, 2007
Governs chargeback rules and payment processing obligations relevant to online refunds.
RBI Guidelines on Payment Refunds
RBI mandates specific timelines for refund processing — non-compliance can attract penalties from the acquiring bank.
Client Success Stories
“Our payment gateway threatened to suspend us because we had no clear refund policy. LegalKonnect drafted a compliant policy in 2 days — we were reinstated immediately and haven't had a chargeback dispute since.”
RS
Rohit Sharma
Mumbai“We were getting multiple consumer forum complaints because our refund process wasn't documented. The policy LegalKonnect drafted resolved that completely — customers now know exactly what to expect.”
PM
Preethi Menon
BengaluruFrequently Asked Questions
Stamp Duty Not Included
Government stamp duty charges apply to registered documents and vary by state. These are paid directly to the government and are not part of our service fee. Your advocate will confirm the applicable amount for your state before any document is executed.
Yes. The Consumer Protection (E-Commerce) Rules, 2020 require all e-commerce entities to prominently display a return, refund, and exchange policy on their platform. Absence of a policy can be treated as an unfair trade practice.
A blanket No Refund policy is generally not enforceable for physical goods under the Consumer Protection Act if the goods are defective or not as described. For certain categories — digital downloads, customised products, or event tickets — no-refund terms are more defensible if clearly disclosed before purchase.
RBI guidelines require that refunds for failed transactions be processed within 5–7 business days. For standard cancellations, industry practice is 7–14 business days. Your policy should commit to a specific timeline and honour it consistently.
Yes. Subscription cancellation policies typically specify a notice period, whether mid-cycle cancellations receive a pro-rata refund, and the effect of cancellation on ongoing access. These should be clearly separate from the product return policy.