Digital Personal Data Protection Act, 2023
Imposes obligations on data processors handling personal data of Indian users — must be reflected in the SaaS Agreement.
Govern your software subscriptionswith legal precision.
A comprehensive SaaS Agreement covering access rights, SLAs, data ownership, liability, and DPDP Act compliance — the foundational contract for every customer relationship.
SLA ProvisionsData OwnershipLiability CapDPDP Act Compliance
Rs 5,999
Fixed Price
Enterprise-Ready
B2B & B2C
DPDP 2023
Compliant
What we handle for you
A SaaS Agreement that governs every customer relationship — from SLAs to data processing to liability caps.
Access Rights & SLA Provisions
Draft access rights, user licences, and permitted use provisions. Prepare SLA provisions covering uptime commitments, response times, and remedies for downtime.
Data Ownership & Security
Address data ownership, processing obligations, security requirements, and breach notification procedures — fully compliant with the DPDP Act 2023.
Subscription & Billing Terms
Draft subscription, billing, auto-renewal, and cancellation terms with clarity on refund conditions and price change notice requirements.
Liability Limitation
Include limitation of liability and indemnification clauses — capping exposure to fees paid in prior 12 months and excluding consequential damages.
The 4-Step Drafting Process
From platform description to a legally sound SaaS Agreement ready for customer execution.
01
Describe Your Platform
Share your SaaS product's features, customer type (B2B or B2C), subscription model, data processing practices, and any enterprise-specific requirements.
02
Lawyer Prepares the Agreement
Our technology lawyer drafts a comprehensive SaaS Agreement covering all operational, legal, and risk management aspects.
03
Review & Tailor
Review the draft and customise for enterprise, mid-market, or SMB segments as needed.
04
Final Agreement Ready
Receive a legally sound SaaS Agreement ready for customer execution.
Legal Framework
SaaS businesses face obligations under contract law, data protection law, IT law, and IP law — all of which must be addressed in the agreement.
Information Technology Act, 2000
Governs electronic contracts, digital signatures, and data security obligations.
Copyright Act, 1957
Protects the software code and platform design from unauthorised copying or reverse engineering.
GDPR (if applicable)
Governs processing of personal data of EU residents — requires Data Processing Agreements for SaaS companies with EU customers.
Client Success Stories
“An enterprise client required a DPA and SLA before signing. LegalKonnect drafted our SaaS Agreement with enterprise-grade provisions — we closed the deal within the week.”
NA
Nikhil Agarwal
Noida“We had a downtime incident and realised our old agreement exposed us to unlimited liability. The new SaaS Agreement caps our liability properly and includes a clear SLA with credit remedies.”
SD
Swati Deshmukh
PuneFrequently Asked Questions
Stamp Duty Not Included
Government stamp duty charges apply to registered documents and vary by state. These are paid directly to the government and are not part of our service fee. Your advocate will confirm the applicable amount for your state before any document is executed.
Customer data belongs to the customer (the data principal). The SaaS provider is a data processor and can only process the data as instructed by the customer. This should be explicitly stated in the SaaS Agreement and any associated Data Processing Agreement.
A Service Level Agreement (SLA) defines the platform's performance commitments — typically uptime percentage (e.g., 99.9%), response times for support requests, escalation procedures, and the remedies (credits or refunds) available if commitments are not met.
Yes, but the right to modify the service should be explicitly included in the agreement, with notice obligations to subscribers and a right to exit if a modification is material and unacceptable.
Without a limitation of liability clause, a SaaS company could theoretically be liable for all consequential losses from downtime. A well-drafted agreement caps liability — typically to fees paid in the prior 12 months — and excludes consequential and indirect damages.