Information Technology Act, 2000
Governs liability of intermediaries and mandates Grievance Officer appointment under IT (Intermediary Guidelines) Rules.
Define the rules.Limit your liability. Protect your platform.
Comprehensive Terms of Use that govern user conduct, protect your intellectual property, limit your liability, and satisfy the mandatory Grievance Officer requirements under Indian law.
Platform RulesIP OwnershipLiability LimitationGrievance Officer
Rs 3,999
All-Inclusive
IT Rules 2021
Compliant
3–4 Days
Delivery
What we handle for you
Terms of Use that give you enforceable rights against users and meaningful protection from liability claims.
Platform Rules & Prohibited Conduct
Define the scope of the platform, permitted use, and prohibited conduct by users — creating an enforceable legal framework for your operations.
IP Ownership Clauses
Include IP ownership clauses protecting your platform's content, design, and code from unauthorised copying or reverse engineering.
Liability Limitation
Draft liability limitation and disclaimer clauses to reduce your legal exposure in cases of service interruption, user loss, or third-party content.
Grievance Officer & Governing Law
Include governing law, jurisdiction, and Grievance Officer information as required by the IT (Intermediary Guidelines) Rules, 2021.
The 4-Step Drafting Process
From platform description to a publish-ready Terms of Use — fully compliant with Indian law and tailored to your business model.
01
Describe Your Platform
Share the nature of your platform — SaaS, marketplace, e-commerce, content platform, etc. — along with its key features and user interactions.
02
Lawyer Drafts the Terms
Our lawyer prepares comprehensive Terms of Use tailored to your platform's model and applicable Indian law.
03
Review & Align
You review the document to ensure it accurately reflects your platform's rules and business policies.
04
Publish-Ready Document
Receive a final, publish-ready Terms of Use with an effective date and version number.
Legal Framework
Indian law imposes specific obligations on digital platforms — from Grievance Officer appointment to liability protections for intermediaries.
IT (Intermediary Guidelines) Rules, 2021
Requires platforms to publish Terms of Use, Privacy Policy, and appoint a Grievance Officer with contact information.
Indian Contract Act, 1872
Governs enforceability of the Terms of Use as a clickwrap or browsewrap contract.
Consumer Protection Act, 2019
Prohibits unfair contract terms against consumers — Terms of Use must not contain unreasonably one-sided clauses.
Client Success Stories
“A user was abusing our platform and we had no legal basis to remove them. LegalKonnect drafted Terms that give us clear, enforceable rights to suspend accounts. We've already used it twice.”
SR
Siddharth Rao
Hyderabad“Our investors flagged that our Terms didn't include a Grievance Officer or governing law clause. LegalKonnect fixed this in 3 days — the lawyers were responsive and thorough.”
PV
Priyanka Venkataraman
ChennaiFrequently Asked Questions
Stamp Duty Not Included
Government stamp duty charges apply to registered documents and vary by state. These are paid directly to the government and are not part of our service fee. Your advocate will confirm the applicable amount for your state before any document is executed.
Yes. Clickwrap agreements — where the user clicks "I Agree" — are legally binding contracts under the Indian Contract Act. Browsewrap agreements where the Terms are merely linked are weaker and may not be enforceable.
Under the IT (Intermediary Guidelines) Rules 2021, all intermediaries operating in India must appoint a Grievance Officer whose name and contact details are published on the platform. This officer addresses user complaints within prescribed timelines.
Yes, to a significant extent. Well-drafted limitation of liability clauses are enforceable in India, but they cannot exclude liability for gross negligence, fraud, or intentional wrongdoing.
Yes. While they are often displayed together, Terms of Use and Privacy Policy serve distinct legal purposes — one governs platform usage rules, the other governs data handling. They should be separate documents.